How to use ICSEE Camera?
-Download the app/VMS and follow the prompts to setup your camera
– Watch the video or check FAQs for quick answers
-WhatsApp us for expert guidance
We are always happy to help！
ICsee Camera setup list
S21 - Icsee Three lens Camera
9MP HD PTZ Wifi Camera Three Lens with three screen Ai Human Detect Auto Tracking Outdoor Surveillance Camera iCSee App
S12 - Icsee Three lens zoom Camera
6MP HD PTZ Wifi Camera 8x optical zoom Ai Human Detect Auto Tracking Outdoor Surveillance Camera iCSee App
S11 - Icsee Dual lens Camera
6MP HD PTZ Wifi Camera Dual Lens with Dual screen Ai Human Detect Auto Tracking Outdoor Surveillance Camera iCSee App
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Frequently Asked Questions
Icsee APP FAQ
A: Initial setup takes 2-3 minutes via the printed manual or APP instructions.
YouTube tutorial: https://www.youtube.com/@seckun2025
A:1.Factory Reset：
Remove the SD card (incompatibility may cause connection issues).
Locate the reset button near the SD card slot; press and hold for 7-10 seconds until you hear a "Factory reset" prompt. Wait 10-15 seconds for completion.
2.Network Configuration Check
Ensure 2.4GHz WiFi is used (5GHz is unsupported). If unstable, switch your router to 2.4GHz.
3.WiFi Naming Rules
Only letters, numbers, and basic symbols (!@#$%^&*) are allowed. Emojis or non-Latin characters may cause failure.
4.QR Code Scanning
For dual-lens models, use the PTZ lens (not the top one) to scan the setup QR code.
5.Router Compatibility Test
Some routers’ firewall settings may block connections. Prepare a second Phone and connect the camera to this mobile hotspot to isolate the issue.
A: *Before initial setup, reset the camera by holding the steel button near the memory card slot for 7–10 seconds until a confirmation beep sounds.
A: Disable "Dual-Band Merge" or "5G Priority" in the router admin panel (e.g., 192.168.1.1).
Enable 2.4 GHz separately, save, and reboot.
A: Yes can download VMS and view on PC.
Here it is the dowload link: https://download.xm030.cn/d/MDAwMDE2OTA=
A: Only models with an RJ45 (LAN) port support ONVIF and can connect to NVRs.
A: * Direct download from the iCSee app to your phone, then transfer via email/messengers.
* Onboard memory card or optional cloud storage.
* download PC software: VMS, and download from VMS
A: * Disable pop-up ads in the app settings.
* Activate Cloud Service (Alarm/Cloud Video) for an ad-free experience.
A: You can add multiple cameras on the same account, and there is no limits for the camera quantity.
* Go to the iCSee application on the "device" tab
* Click the "+" icon in the upper right corner
* Now you can add new cameras.
A:Storage duration depends on the card capacity you choose (32GB/64GB/128GB available).
Estimated recording time:
* 32GB: 1-7 days
* 64GB: 7-15 days
* 128GB: 15-30 days
A: The app defaults to cyclic recording—when the card is full, it automatically deletes older footage to save newer recordings!
Auto-Overwrite: Old data is replaced when full.
A: The camera switches to night mode automatically in low light. Two options:
- Standard (black-and-white)
- Backlight (daytime-like illumination).
A: In the iCSee app, go to:
Settings > Basic Settings > Recording Settings
Tap "REC mode" to adjust resolution.
A: The camera offers intelligent motion detection with human recognition enabled by default. In settings:
Disable "General Motion" to ignore animals/weather
Enable "Human Detection" for alerts/recording when people appear
Set active hours (e.g., 7 AM-11 PM) to avoid false alarms
A: Factory reset required:
*Locate the steel button under rubber plug near SD card slot
*Press for 7-10 sec until a beep confirms reset
*Reconfigure via app with a new password
Warning: This erases all settings. Prioritize password security!
A:* Check "Me-Customer Service Center" in the iCSee app for FAQs.
* WhatsApp: +86 19537954527 for unresolved issues.